First Notification of Loss (FNOL)

Active Fleet Solutions provides an efficient, sympathetic first response and FNOL service to support our client's drivers unfortunate enough to be involved in a road traffic incident. AFS offers a bespoke service with personalised client scripts and telephone numbers to enhance the customer experience at such a sensitive time Our UK Operations Centre operates 24/7/365 with a team of experienced co-ordinators who are dedicated to delivering great levels of customer service and an accurate liability assessment at the time the FNOL is taken.

All the relevant incident data is entered directly into Activenet allowing the notification to be sent automatically within minutes to those key personnel within the business.

Fraud Evaluation - each claim is subject to industry leading fraud filtering systems to identify potential fraud or claims which indicate the potential for fraud as well as staged accidents, especially those with the tendency for exaggerated personal injury claims. Communication is crucial throughout the incident, clients and affected drivers are frequently informed of the progress of their accident by their preferred method, phone, e-mail or text Fraud Evaluation, each claim is subject to industry leading fraud filtering systems to identify potential fraud or claims which indicate the potential for fraud as well as staged accidents, especially those with the tendency for exaggerated personal injury claims.