Making a Complaint

Active Fleet Solutions customers are extremely satisfied with the services we have provided, and we are happy to say that our complaint ratio is less than 2%.

In the unlikely event that you do wish to make a complaint about our service, in the first instance, please address your complaint in writing for the attention of:

Active Fleet Solutions
Parkway House
Second Avenue
Centrum 100
Burton on Trent
DE14 2WF

or via email to We aim to acknowledge receipt of your complaint within 2 working days.

Active Fleet Solutions will fully investigate your complaint, sending you a final decision within 8 weeks of the original complaint date. We will keep you informed of progress during this period, and aim to close cases to your satisfaction earlier than the 8 week limit.

If you remain unhappy with our decision and actions we have taken as a result of your complaint, you have the right to raise your dissatisfaction with the Legal Ombudsman within 6 months of Active Fleet Solution's final decision. The Legal Ombudsman's contact details are set out below:

Legal Ombudsman
PO Box 6804

Further details can be found on their web site